CRM / Customer Relations Manager Negotiable - Paarden Island
Carpe Diem Recruitment
We are seeking a dynamic and experienced Customer Relations Manager/Team Leader with a strong understanding of sales, customer retention, and team management. The ideal candidate will be responsible for overseeing the customer relationship management process, driving growth and ensuring high levels of customer satisfaction and retention. Additionally, the CRM Manager/Team Leader will lead and support a team of Customer Relationship Managers to achieve company goals and objectives. Develop and implement Customer Relations Manager strategies to optimise customer retention and satisfaction. - Lead the CRM team in achieving revenue targets and driving business growth. - Monitor and analyse performance metrics to identify areas for improvement. - Collaborate with marketing and sales teams to align strategies and initiatives. - Provide training, coaching, and support to Customer Relationship Managers. - Conduct regular performance evaluations and provide feedback to team members. - Ensure effective communication and coordination within the CRM team and across departments. - Stay updated on industry trends and best practices in Customer Relations Manager management. - Handle escalated customer issues and complaints in a timely and professional manner. - Proven experience in Customer Relations Manager management, sales, and team leadership. - Strong understanding of sales processes, customer retention strategies, and CRM tools. - Excellent communication, interpersonal, and leadership skills. - Ability to motivate and inspire team members to achieve results. - Proficiency in Customer Relations Manager software and data analysis tools. - Experience in developing and implementing CRM strategies and initiatives. - High level of organisational and time management skills.
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