CRM Presales Consultant - Johannesburg
A leading SaaS platform provider is looking for a presales professional , who will work in close collaboration with sales teams to create solutions and drive business closures. Key Responsibilities: To deliver a high-quality experience to the prospects & customers during engagement, acquisition, and onboarding. Present and demonstrate end-to-end product capabilities to all required point-of-contacts at prospect’s / customer’s end. Create Solution Document / Business Proposals, respond to RFQs/RFPs and create quick proof-of concepts / custom demos / integrations to help sales team negotiate contracts and drive deal closures. Understand the software and tools’ ecosystem of each prospect/customer and come up with most optimal ways of connecting the company to them. Assess the customer needs and arrive at the best solution via close collaboration with client’s POCs, sales team, product/technology team, delivery team and partner teams, as required. Gain thorough understanding of the product/platform and continuously learn from new product updates and pitch them appropriately to the clients, based on their requirements. Gain continuous knowledge of the competition landscape and their offerings across all required domains and regions. Providing continuous feedback to product development / delivery team / sales team w.r.t. new trends / solution expectation from the customer sides based on market demand / research. Continuous engagement with technology, delivery, partners, and 3rd party technology vendors to drive innovations and enhancements to product / platform, thereby creating new opportunities for up-sell / cross sell across various domains / business verticals and across all regions. Follow best practices and drive process efficiencies / automations & technology innovations. Should aim to become the solution expert and go-to-person for the regional sales team to provide solutions to cater to various customer demands and business needs. Build strong relationships with clients & partners and continuously explore upsell / cross-sell opportunities for company products or services with them, in close collaboration with the Sales Team / Customer Success Team. Participate actively and deliver Knowledge Sharing Sessions & Trainings to internal teams / partners. Requirements: 2-4 years of experience in Pre-sales role (preferably in Manufacturing/Automotive/Healthcare/Real estate domains or working in a CRM product organization). Excellent written and verbal communication (English) skills. Excellent presentation and demonstration skills, addressing all key pain points of the client at hand. High degree of expertise in making presentations / proposals and contracts with good commercial sense. Excellent aptitude, problem-solving skills and quick prototyping / proof-of-concept-creation skills. Should have good exposure and experience w.r.t creating business / commercial proposals and responding to RFQs / RFPs etc. Should be passionate about customer-facing roles. Ability to grasp new technologies and drive executions quickly. Good understanding of how cloud-based platforms/applications are delivered and consumed. Good understanding of unique features and challenges of SaaS applications (web and mobile) Should be focused on delivering results with Quality and possess the ability to multitask. Should have excellent work ethics and be a wonderful team player and collaborator. Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information.
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