Customer Care Agent - Johannesburg
Fluidra Waterlinx
We are looking for a Customer Care Agent based at our Head Office in Denver. Create the perfect pool experience Fluidra aims to provide a fun and inclusive work environment where our values guide our behaviour. We strive to provide the perfect pool experience, responsibly. We have a strong geographical footprint with operations in over 45 countries. In South Africa, we have a workforce of over 450 staff. About the role Reporting to the Customer Care Supervisor, the successful candidate will be responsible for handling all incoming telephone calls, directing customer service inquiries and the handling of general queries. Handling all direct complaints and following up to ensure all complaints are resolved Making stock orders Placing orders and filling invoices Directing all warranties Monthly statement printing and distribution Direct customer service inquiries. General administrative duties. Data Capturing on various systems Fluidra is a workplace where everyone can develop. So however you identify and whatever background you bring with you, please apply online via https://fluidra.ci.hr/applicant/index.php if this role would make you eager to come to work each day. Should you not hear back from us within 2 weeks after the closing date, please note that your application was unsuccessful. National Senior Certificate / Matric / Grade 12 Certificate (Completed) 2-5 Years experience in a customer-facing position Effective planning and organisational skills. Computer skills Able to multi-task. At least two years experience in a similar position. Good command of English. If a candidate can Speak and Understand Afrikaans it will be advantageous. The ability to cope with a diversity of tasks in a high pressure environment. Good command of MS Word and MS Excel. Excellent communicator with a strong sense for urgency. Excellent interpersonal skills High frustration tolerance Enthusiastic and lively demeanor High customer service orientation
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