Customer Care Agent-7 - Johannesburg
Otis Elevator Company
Date Posted: 2023-10-04 Country: South Africa Location: 17 Angus crescent, Longmeadow Business Estate, Modderfontein, Johannesburg HANDLING OF ALL INTERNAL & EXTERNAL CALLS Log in incidents reports on APPX Call backs must logged and dispatched within 1 minutes 100% accurate capture of details Request as much information from customer in the least amount of time possible Close call backs from internal customers Log in JHA Log in incidents onto APPX Log in callbacks received from the branches Adhere to building special notes WELLNESS CALLS Record Otis employees absence Inform Supervisor/Manager of employee's absence Capture onto APPX CUSTOMER ISSUE LOGGING % Capture all customer & public related issues onto Customer Issues Register CUSTOMER FEEDBACK LOGGING % Contact customers after the technician has attended and close the call to ascertain whether the customer is satisfied CUSTOMER REQUEST Complete PWD, WSP feedback report daily ACE PROJECTS % Ensure ACE responsibilities are adhered to and required tasks completed Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careersotis.com _._ Privacy Policy and Terms: Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
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