Customer Care Supervisor - Johannesburg
Sandi Crowther Recruitment
Gauteng, JHB - Central Hyde Park, Gauteng. Fast- growing company within the Telecommunications industry seeks Customer Care Supervisor with strong leadership and coaching capabilities, and previous relevant experience in managing a team. The Customer Care Supervisor will be responsible for monitoring, managing, and upskilling the Customer Care Consultants, ensuring quality assurance standards, and actioning higher-level query resolutions and engaging in system improvement recommendations. Requirements: Tertiary qualification (undergraduate Degree or higher) Good communication skills Strong reporting and advanced analytical skills Computer skills, including advanced Excel Meticulous with attention to detail Excellent verbal and written communication skills to effectively interact with team members, management, and customers Strong problem-solving abilities Strong customer service orientation Experience in monitoring and evaluating team performance, setting goals, and implementing strategies to improve productivity and efficiency Ability to coach, mentor, and provide constructive feedback to team members to improve performance and development Strong conflict resolution Technical proficiency: Call Centre software, Customer Relationship Management (CRM) systems, and other relevant technologies Valid drivers’ license and own vehicle advantageous For more information please contact: Tess Robertson
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