Customer Care Supervisor - - Johannesburg

The Customer Care Supervisor will be responsible for monitoring, managing, and upskilling the Customer Care Consultants, ensuring quality assurance standards, and actioning higher-level query resolutions and engaging in system improvement recommendations.

Requirements:

Tertiary qualification (undergraduate Degree or higher)
Good communication skills
Strong reporting and advanced analytical skills
Computer skills, including advanced Excel
Meticulous with attention to detail
Excellent verbal and written communication skills to effectively interact with team members, management, and customers
Strong problem-solving abilities
Strong customer service orientation
Experience in monitoring and evaluating team performance, setting goals, and implementing strategies to improve productivity and efficiency
Ability to coach, mentor, and provide constructive feedback to team members to improve performance and development
Strong conflict resolution
Technical proficiency: Call Centre software, Customer Relationship Management (CRM) systems, and other relevant technologies
Valid drivers license and own vehicle advantageous

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