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Customer Experience Advisor - Ticketing agent with GDS Experience - Wynberg

Boomerang Marketing

WHO ARE WE? BOOMERANG MARKETING SA is a call centre successfully providing Business Processing support to local & international clients since 2005. We boast a warm, employee-focused environment, including a company value of "Having Fun". Being forward thinking and stable, weve adapted with strength to all 2020 has brought, continuing to grow existing teams, while currently on boarding new clients. Our modern, spacious, funky workplace is conveniently located in Wynbergs Maynard Mall, (next to Home affairs) for easy access to transport and surrounding shops. MORE ABOUT THE ROLE We are calling all travel and Tourism agents Our client is a fast growing next generation brand in the travel industry providing travel customer services across the globe. The role requires your excellent Customer Service skills within an Omni-channel environment servicing these customers in English. Thorough and rewarding training is provided by our highly skilled Trainers, equipping those hungry for growth with bright opportunities to take their career into their own hands and make it happen. Note : Some mobile devices may not be compatible and you will have to submit your application by using a desktop computer. Requirements Minimum 2 years’ experience in the Industry GDS Experience Mandatory Airline & Ticketing experience Mandatory Fare rules including updates/voiding, etc Must have extensive knowledge of the industry and deal with multiple codes and fares The role requires your reliability, flexibility, professionalism, great verbal & written English communication skills and a friendly "can do" attitude. The successful candidates will be able to cope with multi-tasking in a fast paced, demanding environment, responding to emails, chats and telephonic enquiries during their shift. The successful candidate will be proactive, an independent thinker, people centric, possess the ability to do research, offer alternatives and solutions and be prepared to go the extra mile and delight the customer. Benefits This role gives you the freedom of Flexi shifts operating within a 24 x 7 working environment. You will be required to work weekend shifts. SAFE and FREE transport is provided to your home after shift. Competitive hourly rate based on productive hours delivered. Boomerang S.A. reserves the right not to make an appointment. Submissions from under-qualified or overqualified may not receive a response. Apply Now
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