Customer Relations Agent (Call Centre) - Centurion - - Centurion

Duties:
Deal with external and internal enquiries, provide feedback and find permanent solutions. These include:

Registration related enquiries
CRM Logging System and Telephonic enquiries
Product and general information / enquiries
Assist with enquiries online i.e. Products, Specials, Availability, Price etc.
Obtain Information from relevant departments to resolve/ provide feedback on enquiries
Log all enquiries received internally and externally
Required to work after hours / weekends when necessary
Type draft correspondence and general typing
Keep necessary records and do filing
Assist with reception when assistance is needed
Assist Sales & CRM whenever the contribution is needed to achieve the common objective

Requirements:

Grade 12 qualification is a prerequisite
Any relevant Customer Service Experience will be an advantage
Excellent interpersonal skills as well as excellent Written and Oral Communications Skills (both English and Afrikaans)
Ability to work with and manage different types of personalities to get the right results
A professional phone presence
Ability to work both independently as well as in a team
Excellent organisational skills and professional work approach
Ability to communicate and screen effectively over the phone and to speak clearly
Ability to deal with people tactfully and to listen effectively
Excellent computer skills on office administrative packages (MS Office)
Ability to work under pressure and to multitask
Valid drivers license

Should you not receive a response within 10 working days, please consider your application as unsuccessful Apply Now

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