Customer Service Administrator - KwaZulu-Natal
Accountable for operation of own work area or as a member of a team, as well as for quality, standards and outputs within defined work routines and policies.
Job Purpose
To ensure maximum stakeholder and customer satisfaction is achieved by managing orders, lead times and delivery windows
Key Accountabilities and Outputs
Enhanced customer service
Master Data and inputs into Load plan aligned to Customers DSP (Distribution Service
Package)
Continuous communication with SD Planning to ensure calibration of master data to meet
customers changing needs
Feedback on all customer comments, queries and suggestions provided to the responsible
party with the intent to improve service levels
Accountable for new customer take-on process in-trade including customer induction
Order capture via customer calls (telesales) to support Telesales ambition and free up
Sales representative time for more value add activities
Load plan execution
Maintain good customer relations by delivering on promise consistently
Day to day management of customers related delivery queries or complaints
Delivery productivity
Explore and quantify opportunities to convert Customers to less expensive delivery modes
Existing delivery modes optimised
Master Data verified for accuracy
Adherence to Food Safety Requirements
Commitment to The Beverage Companys Food Safety policy and its objectives
Ability to understand and implement all food safety requirements
Adherence to and the enforcement of Food Safety Policies, SOPs and PRPs
Compliance with PPE requirements including jewellery policy
Compliance with personal hygiene requirements in accordance with the organisations code of practice
Active engagement in all training including competency testing
Regular practice of hand washing and sanitising
Prevention of cross-contamination of products no allergens allowed in the manufacturing facility
Responsible for raising any food safety risk to the relevant personnel such as the Team Leader or Food Safety personnel
Reporting of any illness or communicable disease before the commencement of shift
Compliance with all legal, regulatory and customer requirements
Enforce GMPs and conduct themselves in a manner conducive with food safety practices
Maintain high standards of housekeeping and hygiene of equipment, facilities and work environment
Informed and vigilant on food defense and food fraud risks
Promote, encourage and continuously grow the organisations food safety culture
Maintain zero compromise on product quality and safety
Collaborate with internal food safety team to realise the organisations goals of retaining GFSI certification and continuous improvement
Stakeholder engagement
Maintain open communication channels with Sales team and SD Planning
Support social systems
Support Administrators that work across functions
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