Customer Service Administrator Gqeberha / Port Elizabeth - South Africa
Staff Solutions
Reference: E.L002111-AK-1 Our client in the Industrial Hygiene and Chemical Industry is seeking a Customer Service Administrator in Port Elizabeth. Purpose: Coordinate customer activities within the applicable portfolio in an efficient and cost effective manner focusing on customer satisfaction. Duties: Customer Service Coordination Direct liaison between the sales force, customers, and company supply chain to fill all internal and external customer orders applicable to your region/area. Receiving, processing, and distribution of all customer orders placed & following up on any back orders. Generate customer quotes, sales orders, tax invoices, and credit notes. Handling of customer queries and complaints, should they arise with your transaction, and ensure items are recorded and properly closed out upon resolution. Maintain effective working relationships with sales force to jointly satisfy customer demands. Provide regular feedback to clients and sales force regarding order fulfillment status. Manage and attend to incoming calls from customers and walk-in customers. Maintaining a delivery note register for all manual orders. Supply Chain & Stock Control Generate purchase orders, goods received notes, purchase notes, return notes, Journals, etc. Handling of supplier queries should they arise with your transaction. Track incoming orders and follow up on backorders. Manage the receiving of products from suppliers and maintain related receipt documents. Assist with Stock control and stock forecasting. Assist with month-end Stock counts and stock balancing. stock report that is close to expiry and on slow-moving stock. Timeously order chemicals and related products to ensure that sufficient stock is available for incoming orders. Distribution & Logistics Plan Customer & Regional deliveries in line with a route plan. Oversee the picking of stock where required, and manage the load and dispatch process in line with Client requirements (where applicable and stock is under your control) Liaise with transport companies service providers and sales representatives to ensure efficient deliveries. Manage the routes and logistics to ensure on-time and full deliveries to clients and minimum cost to the Company. Health, Safety & Quality Comply with Company Health and Safety Rules and Use Personal Protective Equipment (PPE) as required. Execute tasks in a safe and careful manner. Maintain good housekeeping, ensure chemical products are safely stacked and stored. Responsible for administering the Company quality program in accordance with customer and Company requirements. Assist with reporting and managing Product Non-Conformances Assist with quality and safety instructions and requirements in accordance with Company needs. Assist with various administrative tasks regarding product labels, product information, MSDS and all other safety and quality management templates for the Product Portfolio Check that all stock leaving the store has the required COA and or MSDS sheets. Assist with arranging of tests on various products. Manage database in support of the product portfolio. Office Support & Communication Assist with procurement of consumable / office items for your area. Regularly report on customer, stock, and delivery matters to ensure robust operations. Manage data/information at the warehouse as per Company Policy Immediately flag any risks/liability to Company. Skills Customer Service Stock Management (Basic - to prevent wastages) Distribution & Logistics skills Computer Literacy Intermediate knowledge of other MS Office packages (e.g. Word, Power Point etc.) Intermediate knowledge of virtual programs (e.g. MS Teams, Zoom etc.) Intermediate knowledge of ERP System - Syspro
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