Customer Service Advisor - Cape Town City Centre
Cummins Inc.
Customer Service Advisor Description We are looking for a talented CUSTOMER SERVICE ADVISOR to join our team specializing in SERVICE for our DISTRIBUTION BUSI NESS SEGMENT in CAPE TOWN , SOUTH AFRICA . In this role, you will make an impact in the following ways: Provide expanded assistance to customers, including end-users, distributors, and/or dealers seeking information through various mediums, under minimum supervision. Document customer inquiry information within appropriate Cummins systems. Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone) Resolve non-routine customer issues through an understanding of Cummins processes, systems, and practices. Escalate complex issues providing documentation through process. Leadership - leading a team of technicians in the workshop and field. Qualifications To be successful in this role you will need the following: Prior technical experience and/ or customer service experience is preferred. Knowledge of Cummins engines will be an advantage. Knowledge of QSOL procedures. Knowledge of Excel / MS Windows skills & SAP knowledge. Job SERVICE Primary Location South Africa-Western Cape-Cape Town-South Africa, Cape Town, Cummins Distributor Job Type Experienced - Exempt / Office Recruitment Job Type Office Job Posting Feb 27, 2024, 2:57:11 AM Unposting Date Ongoing Organization Distribution Business Role Category Hybrid - Potential for Partial Remote Relocation Package Ineligible Req ID: 2400018H
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