Customer Service Agent - Goodwood
Our client has an opportunity available for a Customer Service Agent. Requirements: Ability to problem solve and perform analytical skills. Good communication skills. Passionate about customer service. Ability to think creatively and innovatively. Matric Basic numeracy advanced literacy skills. 12 months of Call Centre Customer Service experience. Product knowledge and knowledge of the application system would be advantageous. Must have worked on various CRM applications. Technical and Functional knowledge of customer database management systems. KPAs: Deliver professional and high-quality customer service to all key customers and stakeholder groups. Process all workload offered within agreed handle times. Ensure strict compliance with schedules. All calls and emails must be processed within agreed handle times. This is a 12-month Fixed Term Contract with the possibility of permanency.
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