Years exp: min 4 years.

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Manage large amounts of incoming calls
Log service calls received
Coordinate technicians
Ensure timeous handling of all customer queries
Identify correct fault diagnosis
Accurately load all information on the BPO system
Data capturing
Processing quotations
Prepare product or service reports by collecting and analyzing customer information
Work with Call Centre supervisor to ensure proper customer service is being delivered
Open and close all calls received

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