Customer Service Agent Recruitment Opportunity - South Africa
GOVERNMENT PENSIONS ADMINISTRATION AGENCY (GPAA) VACANCIES CUSTOMER SERVICE AGENT REF NO: CSA/NW/2014/11-3C Client Relationship Management Section – Mafikeng SALARY : R 148 584 per annum plus 37% in lieu of benefits 24 months contract CENTRE : North West Regional Office Mafikeng REQUIREMENTS : An appropriate three year tertiary qualification with 18 months proven life insurance/ employee benefit processing/client care experience OR Senior Certificate with three years proven life insurance/ employee benefit processing/client care experience Knowledge of GEPF products and services would be an advantage. Computer literacy that would include a good working knowledge of Microsoft Office products. Valid driver’s license (not mandatory). Proficiency in English is a requirement and the ability to speak Tswana or any of the indigenous languages spoken in the Province. Excellent problem solving skills. Excellent presentation skills. Excellent communications skills, both verbal and written. Ability to communicate with clients. DUTIES : The incumbent will be responsible for a wide variety of administrative and client service tasks which includes the following: Pre-verification of all documents received at the front desk. Resolving general enquiries and provide feedback on unresolved matters to members/pensioners and beneficiaries. Monitoring application progress and missing payments Provide payment statements and proof of subsidy to members/pensioners Assisting clients in completing all GEPF forms to be processed. Reprinting IRP 5’s, Medical subsidy letters and Life Certificates for pensioners on request. Registering and bar-coding of documents. Linking of documents to pension numbers Scanning and indexing of all documents Updating of member’s personal information on CIVPEN Admission and scale down of membership Activation of life certificate ENQUIRIES : Alinah Mogaswa 012 399 2487 APPLICATIONS : Please forward your application, quoting the relevant reference number, Government Pensions Administration Agency, hand deliver at 34 Hamilton Street, Arcadia, Pretoria or at Office No.4/17 Mega City, Mmabatho before 12h00 on closing date. Due to the ongoing SAPO strike, do not post your applications but hand deliver to one of our Regional Offices or hand deliver/courier to Head Office, 34 Hamilton Street, Arcadia Pretoria or address as indicated above in Mmabatho FOR ATTENTION : Alinah Mogaswa NOTE : Various Customer Service Agent positions are currently available at the Government Pensions Administration Agency at the North West Regional Office – based in Mafikeng . These positions will be filled as 24 months contract positions. CLOSING DATE : 21 November 2014 at 12H00 noon, No faxed / e-mailed / late applications will be considered. NOTE : Requirement of applications: Take note that due to the ongoing SAPO strike, do not post your application but hand deliver to Head Office or one of our Regional Offices. The addresses can be found on our website. Must be submitted on form Z83, obtainable from any Public Service Department (originally signed) or on the internet at http://www.info.gov.za/documents/forms/employ.pdf. Must be accompanied by a comprehensive CV with original certified copies of all qualifications (including matriculation), ID document and drivers licence if a prerequisite (copies of certified documents will not be accepted). Certified documents should not be older than 3 months. Non-RSA Citizens/Permanent Resident Permit Holders must attach a copy of his/her Permanent Residence Permit to his/her application. Should you be in possession of a foreign qualification, it must be accompanied by an evaluation certificate from the South African Qualification Authority (SAQA). Applications that do not meet the above requirements will be deemed as unsuccessful. Applications without an indication of the specific reference number/s as stated in this advertisement will be regarded as unsuccessful. If you have not been contacted within 3 (three) months after the closing date of this advertisement, please accept that your application was unsuccessful. Correspondence will be limited to shortlisted candidates only. Suitable candidates will be subjected to a personnel suitability check (criminal record check, citizenship verification, financial/asset record check, qualification/study verification and previous employment verification). Successful candidates will also be subjected to security clearance. Where applicable, candidates will be subjected to a skills/knowledge test. The Department reserves the right not to make appointment(s) to the advertised post(s)
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