Customer Service Consultant - Cape Town City Centre
Metrofile Recruitment
Job Advert Summary Maintains excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. Actively resolves all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key Account Managers. Performs this job successfully, an individual must be able to perform each essential duty satisfactorily. Minimum Requirements Degree in Sales / Marketing / Retail Management or equivalent 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain Excellent command of the English language Intermediate level proficiency in MS Excel/Word/Powerpoint Valid Drivers License Must have own vehicle Attributes: To succeed in this role you must have/be: Strong attention to detail Drive and resilience Must be reliable Results oriented and outcome driven Able to work individually and as part of a team Excellent communication and interpersonal skills Focused on achieving results Business acumen and be able to communicate at all levels Highly computer literate Excellent organisational skills Duties and Responsibilities Ensures that the service offering provided satisfies customers’ needs, and identifies leads across their allocated Key Account Managers Portfolios. Resolve all enquiries or queries escalated by the Account Managers within a reasonable timeframe. Ensure that the assigned portfolio is sufficiently serviced to ensure customer satisfaction. Ensure that clients’ portfolios data integrity is accurately maintained. Assists with preparing and presenting business proposals to both existing and new potential customers Maintains close relationships with the Accounts Manager in order to capitalise on opportunities identified. Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates. Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients. What we offer: Market related salary and performance incentives All permanent team members required to join the company's provident fund and risk benefit Monthly health screening and access to counselling support services Attractive leave benefits Recognition of long service Internal promotions encouraged Inter-company transfers are available for staff that apply and found successful as per our recruitment policy Leadership and employee development training programmes managed by our Training Department Continuous self development encouraged Clear mission and strategic direction Our values are ingrained in our business Collaboration and agility Customer centricity High performance culture Recognition and rewarding of high performers
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