Customer Service Coordinator - Durban
Ultra Personnel : Pharmaceutical, Insurance, Engineering
Reference: JHB001020-VM-1 Leading maritime equipment supplier requires a Customer Service Coordinator for the KZN branch. Matric and 5 years customer service working experience is required Word, Excel and Powerpoint skills are essential Valid drivers license and own transport You will support the Technical Advisor, the Team Leader, the Customer Service staff and Sales team You will attend to customer service requirements, customer queries and complaints Arrange and co-ordinate service attendances for equipment servicing and repairs on site Opening and managing Jobs on internal system (SMS) Creating of work procedures and instructions Commercial control of Service contracts Operational planning and maintenance, including requesting quotations for repairs for lifting equipment, tools, etc. Internal administrative duties, gathering and capturing of checklists (weekly, monthly, annual, etc.), Asset control for Service department, including Asset count, Tool container Management, requesting quotes for replacement or acquisition of assets Service Department Fleet Control and Maintenance, including requesting quotations for repairs to vehicles, vehicle branding, etc Assisting Customer Service Administrator in compiling supporting documentation for invoicing Pro-active approach of services/customers support Planning of engineer/apprentice pool Asset control for Customer Service department Operational assistance to the Technical Advisors Handling of service requests. Arranging of service attendances Planning of engineer pool Preparation of project specific documentation Journal duty at weekends and bank holidays Checking and follow up of work reports Checking and arranging signing of timesheets Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MDE Data, MOM's, emails, etc. Support of commissioning jobs in the area of the service station Assist Head of Customer Service with HR Planning Working according to rules with internal software Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group settings. Assist the Company in any necessary duties to achieve Company goals. Perform other related duties as assigned. Exact and precise working Ability to coordinate and plan service attendances Working with a pro-active approach Ability to work under pressure Accuracy Advising people Following instructions Gathering information Team Work Quality Management Organizational Support - Follows policies and procedures Judgment - Displays willingness to make decisions Safety and Security - Observes safety and security procedures Excellent written and verbal communication skills in English Monthly plus Basic salary, medical aid, provident fund, life cover, funeral policy, 13th cheque (performance base
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