Customer Service Export - Johannesburg
Responsible for arranging shipments , preparing and confirming order approval , handling pricing information , and releasing invoices for the company.
Export Process management
Thrive under pressure
Excellent attention to detail
Systomatic & organized approach to solving problems
Experience
Minimum of 3 years Customer services experience in an export environment is ESSENTIAL .
Essential knowledge of the export process including export documentation, letters of credit , foreign exchange & related banking, related accounting , marine insurance and insurers , forwarding agents and international banking regulations & procedures.
Manufacturing Environment Knowledge.
Working hours : Monday - Friday , 08h:00 am - 16h:30 PM Apply Now
- Processing Export inquiries, Quotations , Orders in accordance with SAP and export procedures accurately & quickly.
- Liaise & provide service excellence to international customers.
- Ensuring administration is conducted in accordance with export procedures & relevant legislation
- Liasing between internal & external customers to ensure adequate service is provided & timeosly.
- Maintain export process intergrity by proactively monitoring capacity and constraints .
- Maintain export process integrity by proactively monitoring capacity and constraints.
- Ensure complete control and storage of documentation .
- Address all customer complaints .
- Ensure delivery deadlines communicated to customers are met by liasing with relevant service providers.
- Monitor unpaid accounts to eliminate trading at risk and ensure credit management processes are followed.
- Qualifications
Grade 12 & Relevant tertiary qualification in exports sales or commercial will be an advantage. - Excellent understanding of Export Policies
- Accounting knowledge
- Knowledge of Relevant Export Legislation
- Working knowledge of the glass industry
Export Process management
Thrive under pressure
Excellent attention to detail
Systomatic & organized approach to solving problems
Experience
Minimum of 3 years Customer services experience in an export environment is ESSENTIAL .
Essential knowledge of the export process including export documentation, letters of credit , foreign exchange & related banking, related accounting , marine insurance and insurers , forwarding agents and international banking regulations & procedures.
Manufacturing Environment Knowledge.
Working hours : Monday - Friday , 08h:00 am - 16h:30 PM Apply Now
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