Customer Specialist Pretoria - Pretoria
InspHired Recruitment Solutions
Our client is looking for a Customer journey specilist who will Develop and coordinate full funnel customer journeys strategies and manage the implementation thereof on the relevant platforms. Monitor and optimize journeys to achieve set KPI targets. Actively support management to build out CRM strategies guided by market and competitor insights and historic performance. Assist with general marketing administrative tasks and continually strive to optimize processes to work more seamlessly. Essential Competencies: Embracing Change Checking Things Documenting Facts Producing Output Meeting Timescales Managing Tasks Taking Action Interpreting Data Important Competencies: Developing Expertise Challenging Ideas Generating Ideas Inviting Feedback Adopting Practical Approaches Upholding Standards Pursuing Goals Showing Composure Examining Information Team Working Following Procedures Thinking Positively Minimum education (essential): Diploma (Communications / Marketing) Minimum education (desirable): Degree (Communications / Marketing) Minimum applicable experience (years): 5 years Required nature of experience: Business to Consumer marketing. Experience in international markets. Experience with customer journey strategy development, reporting and implementation with a focus on emails. Skills and Knowledge (essential): Customer journey strategy development Customer journey implementation, testing and reporting. Data analysis Customer journey insight generation and optimizations GA4 (Google Analytics 4) Marketing Cloud (Salesforce marketing tool) MailChimp Competitor analysis Proficient in Google Suite Salary: R400,000.00 - R550,000.00 p/a (TCTC including 13th cheque, pension & risk benefit contribution)
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