Customer Success Manager - North Riding
Description A leading cloud-based marketing automation and customer relationship management (CRM) company that offers solution for businesses of all sizes, is looking for a driven individual who possesses a hunting spirit and a willingness to push beyond boundaries. Customer Success Manager We are looking for an experienced individual who will maintain a detailed understanding of our products and services, assist customers with questions and suggest the best features/setup for their needs. This individual will promote the value of the product among customers upsell/cross-sell and essentially drive post-sales MRR growth. This person will triage customer support tickets to the relevant internal team members, ensuring quick resolution and best-in-class customer experience to ensure zero churn. This is a crucial role in our South Africa team and this individual will be responsible for driving customer success by building relationships with customers, as they transition from sales to the support stage. This role will drive the expansion of the penetration and future growth. Success in this role is defined by an overall decrease in client churn and an increase in customer satisfaction, happiness and product utilisation. Requirements Very importantly, we are looking for applicants who have at least, 5 years of work experience in any SaaS/cloud-first company, specifically in strategic sales, key account management and customer success teams. Preference will be given to candidates who have experience in the SaaS CRM space. It is essential that you have competitive pitching experience, giving you the gravitas, sophistication, and problem-solving skills that only experience would give you. You have experience conducting business in South Africa. Extremely comfortable dealing with C-Suite through to business users. You are commercially astute, strong discipline and a structured approach and have strong negotiation skills with experience in contract negotiation and closing deals with significant contract values. Strong analytical and problem-solving skills, with a focus on delivering innovative solutions. Strategic thinker with a proactive and forward-looking approach to identifying opportunities and mitigating risks. Demonstrated history of effective client management and sales accomplishments, showcasing expertise in complex solution sales, and consistently meeting targets. You are credible, confident, and able to talk meaningfully with Senior Leadership Teams. Capacity to work extended hours to meet deadlines where necessary. Ability to work effectively under pressure by handling multiple priorities. Open to travel with short notice in some cases across Africa. Must be proficient in English. Role is based in Johannesburg. Work from home with odd days in office. Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information
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