Description
A leading cloud-based marketing automation and customer relationship management (CRM) company that offers solution for businesses of all sizes, is looking for a driven individual who possesses a hunting spirit and a willingness to push beyond boundaries.
Customer Success Manager
We are looking for an experienced individual who will maintain a detailed understanding of our products and services, assist customers with questions and suggest the best features/setup for their needs. This individual will promote the value of the product among customers upsell/cross-sell and essentially drive post-sales MRR growth. This person will triage customer support tickets to the relevant internal team members, ensuring quick resolution and best-in-class customer experience to ensure zero churn. This is a crucial role in our South Africa team and this individual will be responsible for driving customer success by building relationships with customers, as they transition from sales to the support stage. This role will drive the expansion of the penetration and future growth. Success in this role is defined by an overall decrease in client churn and an increase in customer satisfaction, happiness and product utilisation.
Requirements
Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information
Apply NowBlum & Hofmeyr
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Deka Minas Pty Ltd T/A Deka Minas
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Deka Minas Pty Ltd T/A Deka Minas
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E-Merge IT Recruitment
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Deka Minas Pty Ltd T/A Deka Minas
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