Customer Support & General Office - North Johannesburg
APPLY HERE : https://forms.gle/C3TtyyJpuoERtaxD6We are looking for positive and enthusiastic customer service representatives to work for our clients. In this role you will be the first point of contact for customers, while also building and nurturing relationships.Expectations & Responsibilities:- Send a daily report about various tasks.- Manages inbound and outbound calls.- Respond to customer questions via email and live chat.- Follow communication “scripts” when handling different topics.- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.- Updating processes and other general administrative tasksRequirements (these will help you go really far):- Knowledge of applications & search engines like (this is advantageous): Google, IE, Bing, Microsoft Applications, Google Applications- Able to use communication platforms like Skype, WhatsApp, Telegram, Slack, Hangouts, FB messenger- Able to build rapport with clients and potential customers- Excellent English verbal and written communication skills- Self-motivated and eager to take on any challenge thrown your way- Ability to work in a fast-paced, challenging environment- Energetic with a positive and friendly attitude
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