DEBT MEDIATION / COUNSELLING: ADMINISTRATIVE CONSULTANT - - Pretoria

RESPONSIBILITIES:

Improve customer service experience, create engaged customers and facilitate organic growth / Giving customer service to clients;

Contact with Debt counsellors;

Attend to all daily tasks;

Meet or exceed set agreed targets;

Resolve customer issues and retain customers on book;

Take ownership of customers issues and follow problems through to resolution, including collection of documents;

Keep accurate records and document customer service actions and discussions;

Reporting to your Team Leader daily;

Keep up to date with industry developments and apply best practices to areas of improvement;

Maintain an orderly workflow according to priorities;

Understanding of all Finwell systems and payment systems;

Product house knowledge.

REQUIREMENTS:

Proven working experience (3-5 years) in a Debt Counselling/Debt Mediation environment;

Experience in providing customer service support;

Excellent knowledge of all Debt Mediation processes and procedures;

Knowledge of NCR practice and procedures;

Proficiency in all/some languages will be an advantage;

Excellent administrative and communication skills;

Ability to think strategically;

Advanced troubleshooting and multi-tasking skills;

Customer service / retentions orientation / Sales.

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DEBT MEDIATION / COUNSELLING: ADMINISTRATIVE CONSULTANT - Pretoria