Destination & MICE Specalist - Cape Town / Hybrid Working - Cape Town City Centre
HotelJobs.co.za
Well known inbound DMC based in Cape Town is looking for a Destination and MICE Specialist, to successfully quote profitable itineraries, manage and execute all meetings, incentives and events for existing as well as new clients. Please note: they currently have a hybrid work environment of 2-3 days in the office per week. They also have flexible working hours. Responsibilities: Sales: Secure business and effectively cost products. Understand the market and margin control. Build up and maintain agent / supplier relationships. Source new products. Develop own sales strategy to secure more business through existing and new agents. Work closely with the team to achieve goals. Operations Quote and design successful, creative itineraries and proposals for all market related MICE and Cruise Ship requests. Capture and confirm bookings in Tourplan. Negotiate with suppliers for better rates, cancellation policies and FOC’s. Find new suppliers that offer a good service and better rates. Follow up on quotes that have been sent out. Successfully manage MICE / Cruise Ship bookings. Hiring of additional staff for events (e.g. to man a hospitality desk) upon approval of your superior. Onsite management of actual events including meet & greet, check-in, function management, conference coordination, transport facilitation, etc. Travel nationally / regionally if required Handling the 24 hour emergency phone. Prepare guide documentation and brief guide / freelance staff before travel date. Work closely with tour guides whilst on tour. Financial Instruct debtors to raise invoices. Reconcile supplier invoices for processing. Assist debtors clerk with invoicing / collection queries. Reconcile tour guide expense sheets on completion of tours / check guide salary. Follow up on invoices. Additional Responsibilities: Participate in supplier training and workshops. Maintain good product knowledge of hotels, convention venues and services and maintain close working relationships with the relevant personnel Stay current on events and changes of suppliers / product. Reduce the transaction turnaround time. Produce the quality of service expected Demonstrate good communication skills and customer care. Constantly promote a positive image of the company internally and externally. Assist the Reservations Manager in his / her absence with checking quotations. Travel on educational and familiarisation trips. Requirements: Matric Relevant tertiary qualifications (advantageous) Min of 4 years of Destination Management Company Experience. Tourplan experience.
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