Jobs in Go!

Key Responsibilities: DevOps-related: Maintain and optimise operational networks and servers, Oversee data backup and system security (e.g., user authorisation, firewalls) Installations, upgrades and configurations of hard- and software Evaluate system performance and recommend improvements Automate processes Resolve problems escalated by support teams, and/or clients Ensure that data is handled, transferred or processed according to legal and company guidelines (POPIA) Provide support and guidance to stakeholders via help desk FCL-related: Provide training to clients who are not comfortable with all GoodX functions Manage and deal with telephonic inquiries and issues, and record them on the ticket system Training and hand-holding of new clients and installations where necessary Developing workflows for clients Any ad-hoc instructions given by team leaders or management Skills and attributes: Diagnostic and problem-solving skills Client-oriented People skills Patience and empathy Curiosity Eager to learn Ability to work independently Ability to prioritise Telephone etiquette Ability to work under pressure and unfavourable conditions Driven Must be willing to go the extra mile Team player Unfavourable job requirements: Office bound Travelling Successful candidates will be required to work on a rotating roster of one night shift week and one day shift week. Apply Now

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Jobs in Go!