Durban - eThekwini
Kempston Recruitment
Our client, a National Gas Supplier, is looking to employ an Internal Sales Rep or their offices in Durban. • Required to document all customer interactions and enter the information into the ERP System, as well as ensure that all records are accurate and up-to-date. • Administer all customer orders, provide appropriate consultation to customer for various products and services and place order accordingly. • Cold calling customers for sales. • Manage all customer issues and resolve all complaints effectively. • Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures. • Develop and maintain professional relationship with colleagues to provide exceptional customer care services. • Analyze customer requirement for product and services and provide consultation to select appropriate product. • Prepare documents for individual accounts and associate customer interaction and ensure follow up on all pending issues. • Work closely with the sales and debtor's department. • Develop and maintain effective relationship with customers. • Maintain knowledge on order status and inform customer on same. • Reading and responding to emails sent to the company with regards to info enquiries and lead notifications. and any other tasks necessary for the conduct of the employer's business, as the employer may from time to time direct.
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