The Dynamics CRM Consultant will be responsible for reviewing client business processes, re-engineering the client’s processes to improve efficiency, and performing many of the functional tasks required for a successful CRM implementation. Responsibilities · Leading requirements gathering session. · Documentation of business processes and requirements · Leading the development of Use Cases and Design document artifacts to effectively convey requirements. · Configuration of Dynamics CRM · Test script creation, planning and execution. · Training documentation creation · Delivery of on-site and virtual training sessions · Documentation of Data Mapping for integration and migration tasks Qualifications · Professional experience of Dynamics 365 for Sales, Customer Service, Marketing, Portals · Professional experience of Microsoft Power Platform and plugins · Professional experience of the methods and tools used to customize and extend Dynamics 365 solutions. · Experience in Power Platform (Power Apps Portals, Canvas and Model Driven Apps, Power Automate, Power BI) and Common Data Service. · Strong workshop, facilitation and presentations skills. · Good understanding of DevOps · Good understanding of testing methodologies. https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMzIzXzgzMTBfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid1777960&xid2323_8310
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