E-Commerce Sales & Support Consultant - Paarl
Who We're Looking For:
Customer Service:
- A Grade 12 graduate with a passion for customer-centric solutions.
- 3-5 years of proven experience in a similar role, with a deep understanding of the construction, steel, and security industries.
- A tech-savvy individual well-versed in MS Office, ERP systems (such as Sage, IFS, Sales Force, SAP, Syspro), and adept at navigating online and social media platforms.
Customer Service:
- Be the frontline ambassador for our online shop, ensuring prompt and professional responses to customer inquiries across all digital platforms.
- Collaborate closely with Logistics and Finance teams to ensure seamless customer experiences from inquiry to delivery.
- Handle complaints with finesse, turning challenges into opportunities for improvement.
- Cultivate and nurture relationships with existing and potential customers, driving engagement and sales through our E-Commerce platform.
- Take charge of generating leads and funneling them to our online shop, meeting and exceeding sales targets with finesse.
- Champion the customer journey, providing top-tier service aligned with international online shopping standards.
- Maintain meticulous records of leads, calls, accounts, and sales activities, ensuring accuracy and efficiency.
- Partner with Marketing to research target markets, identifying avenues for sales growth and innovation.
- Stay ahead of the curve by keeping abreast of market trends and product developments.
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