Key Responsibilities:

Handling of safari requests
Inspire potential clients with knowledge of East African properties and destinations
Compile attractive, tailor-made itineraries matching client expectations and budgets
Ensure turnaround time targets are met/exceeded
Follow sales procedures
Follow up with clients after a safari for feedback
Work alongside the Sales Ops consultant throughout the sales and confirmation process
Collaborate with Guest Services Team to provide best-in-class guest service
Strive to meet/exceed personal and team KPIs
Report any issues or errors to your line manager
Provide proactive support to colleagues in peak or leave times
Contribute ideas, testing, and feedback to aid continual improvement
Attend all training provided
Take a proactive and adaptable approach to learning

Requirements & Qualifications

Experience and knowledge of East Africa safaris - at least 5 years experience
Experience in a retail sales role for an African inbound operator - at least 10 years experience
Skilled in designing detailed and individualised quotes for itinerary requests
Excellent sales & customer service and the ability to close a sale and upsell
Excellent communication skills (written & telephone), a service delivery mindset, and a strong customer service focus
Target-orientated, and experienced in delivering results in a performance-oriented and fast-paced sales environment
Strong administration and and organisational skills and great attention to detail with a desire for continuous improvement
Excellent time management skills with the ability to multi-task and prioritise tasks
Proactive mindset and can-do attitude

Conditions and Working Hours

Working in the Cape Town office Monday - Friday
Work hours 08:00 - 17:00 with some flexibility
You will be required to be available after hours and on weekends (i.e. on standby occassionally) when needed
You will be required to work alternative South African public holidays, for which you may be compensated with time off in lieu
Overtime may be required during peak periods, for which you may be compensated with time off in lieu
You will be required to take full responsibility of the 24/7 emergency phone that rotates between consultants for 1 week at a time
You will be required to travel for work from time to time

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