EMS Operations Manager neg - Johannesburg
Moving Heads Personnel
Operations Manager- EMS Lucrative opportunity for an OPERATIONS MANAGER The ideal candidate should reside in Gauteng and have own transport. The Operations Manager''s role is to provide leadership and oversight to help with the medic services achieve the goal of "Best in Class" status. The Operations Manager will have direct oversight of all daily operations and imperatives, work through shift leadership to select and evaluate EMS staff and track and report out daily, weekly and monthly utilization statistics. This individual will contribute and adhere to organization''s budget as it relates to operations and other areas of responsibility. Reporting To: GM . Supervises: EMS staff and providers and direct line staff as needed REQUIREMENTS · Matric Licensed as a Paramedic ILS Minimum/ ALS Desired Health Care Provider certification Driver''s license required, and ability to meet insurer requirements to drive company vehicles. · Pre EMS experience · Experience with operational areas, such as vehicle operations and maintenance, EMS protocols, scheduling, utilization review · Ability to work weekends where necessary and assist at special events requiring EMS Services · Computer Literate(Office essentials) · Basic Radio Coms understanding. · Presentation skills · Knowledge of First Aid training CRITICAL SKILLS · To be successful, the individual in this position must:Value relationship building and collaboration Be able to interact in a professional, positive and ethical manner with all levels of the organization and with the external community .Demonstrate ability to communicate at all levels in the company through presentations, reports and orally. · Demonstrate ownership and accountability Delegate effectively and hold others accountable Develop and achieve defined metrics, methods and procedures which drive results across the System · Be able to manage multiple projects and effectively deal with a fast-paced and changing environment .Be an effective manager of people, processes and situations Be a role model in the delivery of services that are deemed to be superior in the eyes of the customers · 10. Ability to work under pressure. DUTIES AND RESPONSIBILITIES Leadership Understand, implement and communicate our mission, vision and strategic plan Participate in planning process for areas of responsibility by providing and analyzing data Define scope of service(s) for areas of responsibility Maintain and monitor indicators of customer satisfaction and outcome Initiate appropriate improvement interventions to enhance market share Collaborate with other leaders in the operation of cross-functional policies to achieve organizational and/or system goals Ensure personnel and staff are in compliance such as relevant standards, rules, regulations and statutes of various governmental or regulatory bodies Represent the organization in all interactions with staff, patients/residents and families, medical staff, other health care professionals and the general public Participate in community organizations Provide on call administrator support to supervisors and shift leaders Organizational Performance Develop, refine and deploy operational policies that pertain to daily companywide operations and logistics Work with other leaders to develop and communicate the organization''s performance improvement plan to staff Ensure staff has the needed competencies to perform in accordance with expected standards and to foster continuous performance improvements Use objective data to assess quality of services and compare to other benchmarks and reference databases Proactively, seek out customer feedback to improve services Respond to customer questions, complaints and suggestions and inform them of actions taken. Celebrate accomplishments with staff Control costs and enhance revenues where applicable, taking measures to be more cost effective Monitor and analyze productivity on a regular basis Utilize appropriate resources to develop plans of action to continuously contribute to improve financial performance of the organization Seek creative solutions and alternatives, which improve performance and productivity Ensure an adequate number of qualified staff consistent with job responsibilities and approved standards of productivity. Determine which staff competencies to assess using rationales, such as low volume/high risk, problematic issues, new technology, etc. Ensure the clinical competence of all staff members is assessed, maintained, demonstrated and continually improved. Integrate the timely quarterly performance appraisal of all staff with an annual competency review as appropriate; prepare appropriate documentation for progressive discipline if necessary. Maintain documentation of staff competency through periodic competency assessment recommend prospective staff for hire Understand and comply with all HR Policies Direct staff in the performance of their duties Maintain positive employee relationships through clear, timely and accurate communications Maintain standards for individual and departmental productivity Ensure and oversee provider credentialing for all levels of provider Document safety initiatives in staff meeting minutes Ensure staff complies with annual safety training requirements Comply with all safety and security management plans Utilize safety resources such as Human Resources, Safety Manuals, guidelines to maintain a safe work environment Ensure that the work environment is free from recognized hazards that create a risk of injury to employees, patients or visitors Ensure that all accidents & incidents are reported by employees and are properly investigated Assist in the return of all workers with work related injuries and illnesses to unrestricted status Integrate Basic Life Support (BLS) and ILS level services with Advanced Life Support services and Critical Care Transport to include: vehicle acquisition, logistics, and maintenance, ambulance base facilities, Dispatch operations, communications equipment, other fleet equipment such as ambulance stretchers and equipment. PRF Management. Ensure the confidentiality, security, and integrity of data and information within areas of responsibility Ensure staff is trained in the principles of EMS information management Develop, coach, nurture and mentor those in direct report Serve as a role model Provide constructive input for improving performance Respond to employee input to improve the work environment and the overall quality of work life. Keep current in field and incorporate innovations to improve efficiencies and effectiveness Work Environment: Close proximity to co-workers Moderate noise levels at times due to equipment/siren usage Time sensitive service standards Must be able to work under pressure and work closely with co-workers in a client-oriented environment. Presence of body fluids and chemicals Extreme environmental conditions including heat, cold and moisture, on occasion. Must have the ability to communicate via e mail and verbally with others via radio and telephone equipment.
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