End-User Computing Analyst - Durban
The End-user computing Analyst is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity, across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.
Education/Qualification:
Education/Qualification:
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
- CCNP in Security or PCNSE certification or equivalent certification
- CCNA certification
- Microsoft Certified: Azure Administrator Associate
- AWS Certified: Solutions Architect Associate
- Veeam Certified Engineer
- VMware certified Professional: Data Centre Virtualization
- Zerto, pure, vxrail
- Google Cloud Platform (gcp)
- Oracle Cloud Infrastructure (oci)
- SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4
- SAP Technology Consultant
- SAP Certified Technology Associate - SAP HANA 2.0
- Oracle Cloud Infrastructure Architect Professional
- IBM Certified System Administrator - WebSphere Application Server Network
- Moderate level years of relevant managed services experience handling cross technology infrastructure
- Moderate level knowledge in ticketing tools preferably Service Now
- Moderate level working knowledge of ITIL processes
- Moderate level experience working with vendors and/or 3rd parties
- Skills Summary API Integration
- Cisco Routers and Switches, Cloud Infrastructure
- Cloud Networking
- Cloud Security
- Cloud Services Management
- Computing
- Database Tuning
- Data Networking
- Firewalls
- Infrastructure Deployment
- IP Routing
- Linux
- Local Area Network (LAN)
- Networking Solutions
- Palo Alto Networks Prisma Access Secure Access Service Edge (SASE)
- Performance Optimizations
- Routing Protocols
- SAP Expertise
- TCP/IP Networking
- Troubleshooting
- Wireless Networks
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