Eskom: Customer Service Learnership Opportunity X 10 Vacancies - South Africa
Requirements Relevant 3 year Diploma / B-Tech/ B –Degree University of Technology Recruits – 18 month program University Recruits – 24 month program Responsibilities Handling inbound interactions Receiving calls and identifying the customer in accordance to standard customer service quality templates Determining the customer’s exact request and analyzing the customer request in accordance to the different Customer Services Categories (APM, ATS, DCE, ESP, OIL, Load Shedding) Logging a customer’s request at the appropriate priority and capturing relevant information from the customer to ensure sufficient information is gathered for relevant process partners to take action if requested. Updating the applicable systems to activate the customer’s request while ensuring customer details are up to date. Competencies Communication (interpret customer requirements, listen, read, write & verbal) Interpersonal skill Organizational knowledge (Eskom) Planning and organizational skill Customer Service and product skills How To Apply Click here to apply online Closing Date: 15 August 2014 Location: Mpumalanga
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