Estee Lauder (MAC) Jobs for Retail Managers (4 Positions) - South Africa
Estee Lauder/ MAC Jobs For Retail Managers MAC is one of the top selling products from Estee Lauder. There are various job opportunities available. Job Locations: Bloemfontein, Kollonade, Menlyn, Westville Job No.: 902074 Department: Retail Work type: Full time, Part time & Casual Reporting Relationship Direct report to Manager of Retail Operations Principle Objectives • The Retail Manager manages the total operation of their location, is responsible for the hiring, training and development of their employees. • They will generate sales through their team, perform outstanding customer service and maximize profits by controlling expenses. • Other duties include but are not limited to protecting company assets, develop strong working relationships with their retail partner store or mall management(as applicable); AT&D of their region and head office departments. Ensures Customer and Market Growth Customer Service • Ensure staff is trained in service and artistic skills as established by the company. • Ensure staff delivers consistent, excellent service in accordance with our standards. • Resolve customer issues and requests in an efficient and timely manner. • Develop and utilize customer database for phone calls, product launches events and appointments in conjunction with the company’s customer program. Manages Operational effectiveness Sales Performance • Create and maintain an atmosphere geared to achieving sales and profit goals. • Determine and communicate individual and team sales goals and hold staff accountable for results in accordance with the company’s business practices. • Analyse and review goal attainment and develop strategies to improve performance. • Maintain appropriate inventory levels. Improves Business Processes Administration/Operations • Control all store expenses within budget guidelines. • Manage cash loss prevention procedures and established security policies. • Execute new launch displays, collateral placement, etc. • Prepare, coordinate and ensure a complete and accurate cycle counts and physical inventory as required. • Help with event organizing. • Follow and implement all corporate visual presentation standards and guidelines. • Preserve merchandising, display and counter hygiene standards and guidelines at all times. • Ensure that the store environment practices are safe. • Ensure retail partners and M.A.C security policies are understood. • Ensure that all account and HR documentation is completed on a timely and accurate basis. • Ensure PPID guidelines set by M.A.C are followed (where applicable). • Adhere to all company policies and procedure. Lead and Develop People • Development of the Assistant Manager or third key in management responsibilities. • Maintain a cohesive, cooperative work environment through team building and motivation. • Manage time, establish priorities and delegate effectively to meet goals and objectives. • To set an example of excellent time keeping and punctuality. • Maintain a communication system for the location to ensure all staff review current initiatives and direction. • Hold regular, productive staff meetings. • To schedule Artists to optimize coverage according to external traffic requirements. • To maximize opportunities for makeup applications. Other Physical Requirements & Environmental Conditions • Full, unrestricted Drivers license • Management skills advantageous How to Apply Click here for positions in Westville Click here for positions in Menlyn Click here for positions in Bloemfontein Click here for positions in Kollonade Closing date: 27 Sep 2013 11:55pm South Africa Standard Time
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