Euc Engineer Johannesburg - Johannesburg
Intellinexus
Who are we? Intellinexus is a business-led data and business intelligence consultancy that empowers organisations with data-driven decision-making capabilities. We combine innovation and expertise with access to the best talent to help organisations become smarter, more agile, and more resilient to the changes in their operating environments. Our expert teams apply a mastery of data and technology to craft strategies that revolutionise business decision-making, and give organisations access to real-time, actionable insights into the performance of their business. For more information, please visit www.intellinexusgroup.com What do we offer? We offer both remote and hybrid work opportunities Intellinexus is an SME, therefore you get a lot of exposure to different technologies, solutions and techniques during projects. Intellinexus supports career development and growth of its employees, therefore time and money is invested to grow their consultants in their careers. Overall purpose of the role Under direct supervision performs simple, onsite hardware, software and peripheral updates and repair in an organisation. Responsible for troubleshooting and repair of computer systems and peripheral equipment located throughout the organisation. May maintain an adequate spare parts inventory of systems, subsystems and component parts used in repair work. Prepares progress reports for all work performed. Provide end-user technical desk-side support (installation, configuration, problem identification and resolution) for Microsoft products and a range of business applications. To diagnose and resolve hardware related issues on Desktops and Laptops. Manage and update assigned service calls via a Service Desk Software solution. Assist with audio-visual and technical requirements for meetings and presentations Assist with Change and Release management activities (application testing, software delivery) Maintain a shared knowledge base and engage in formal and informal knowledge transfer Assist with the investigation of new technology, hardware, and software. Adhere to company processes and procedures including relevant documentation Diagnose and resolve hardware related issues on Desktops and Laptops IT qualification/background (A, N, MCP) 4 - 6 years' experience in an IT user support role within a professional services environment Must have working knowledge of Desktop/laptop hardware, multifunction printers, networking Must be able to work afterhours when required (on a shift basis) Knowledge of and experience in supporting Information sources and trading systems highly advantageous. A comprehensive knowledge of IT infrastructure technology including LAN, WAN, hardware, networks (data & voice), operating systems, remote connectivity, platforms, and configurations. Experience of device support (including mobile devices). Extensive experience working as a technical team member within a busy and complex IT organisation Knowledge of and experience in supporting information sources and trading systems highly advantageous Technical : Computer Installation and Repairs: Knowledge of computer hardware and devices, the ability to install and maintain them including capacity, configuration, optimization, and performance. Reporting and Administration: Conduct efficient reporting and administration. The ability to access information from databases and prepare reports. Services Knowledge: Knowledge of the products and services required to operate the business, as well as how a particular function, product and/or service relates to that industry. Technologies: Knowledgeable of the different types of technologies that can be utilised to support business requirements. Problem Tracking Tool: Application and use of monitoring tools to ensure the resolution of logged problems.
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