Executive Housekeeper - Bergville
Orion Group
The Executive Housekeeper will be responsible for overseeing all aspects of housekeeping operations in at our beautiful hotel, located in the Northern Drakensberg to ensure a clean, comfortable, and welcoming environment for guests. This includes managing a team of housekeeping staff, coordinating room cleaning schedules, monitoring inventory levels of cleaning supplies, and maintaining high standards of cleanliness and hygiene. Key Responsibilities: Supervise and train housekeeping staff to ensure consistent quality of service. Develop and implement cleaning procedures to maintain cleanliness in guest rooms, public areas, and back of house areas. Schedule and assign daily cleaning tasks, inspect work to ensure compliance with standards. Maintain inventory of cleaning supplies and equipment, order supplies as needed. Oversee laundry operations to ensure availability of clean linens and towels. Work with other departments to coordinate cleaning schedules and special requests. Monitor and address guest feedback regarding housekeeping services. Conduct regular inspections to ensure cleanliness, orderliness, and proper maintenance of hotel facilities. Ensure compliance with health and safety regulations and standards. Create and implement training programs to continuously improve housekeeping staff performance. Minimum Requirements: Grade 12 or equivalent qualification. A tertiary qualification in hospitality or a related field would be an added advantage. At least 3 to 5 years of proven experience as an Executive Housekeeper or Housekeeping Manager in a hotel setting. Strong leadership and communication skills. Excellent organizational and time management skills. Knowledge of cleaning procedures, chemicals, and equipment. Ability to work effectively under pressure and manage multiple priorities. Customer service-oriented mindset with a focus on guest satisfaction. Attention to detail and commitment to high standards of cleanliness. Flexibility to work evenings, weekends, and holidays as needed. Work Environment: Fast-paced hotel environment with a focus on guest satisfaction and cleanliness. Frequent interaction with guests and staff members. Physical demands may include standing, walking, lifting, and bending. This job specification is meant to provide a general overview of the responsibilities and qualifications required for a Executive Housekeeper position at a hotel. Additional duties and requirements may apply based on the specific needs of the hotel. This role will be available as from the 15th of September 2024. See Description See Description
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