Facilities Manager - Talent Pipeline - Cape Town City Centre
CBRE Excellerate
CBRE Overview: CBRE Excellerate is a leading provider of integrated facilities management solutions. The suitable candidate will ensure the execution of account level facilities and technical services at the required site / facility in line with our organisational values and performance framework. Role Overview: Client Contract Management: Establish clearly defined and measurable service output to meet client business needs. Monitor service delivery to client via customer satisfaction survey, audits, supplier evaluations, feedback from property standards and client evaluations. Maintain standards of service against CBRE Excellerate business process & SLA. Manage Staff: Develop and cross train staff to create a multi-skilled resource base. Manage individual performance productivity, efficiency through setting objectives, counseling and ensuring ongoing development. Maintain work performance and standards of conduct in line with policy and legislation, taking corrective and/or disciplinary action as necessary. Monitor performance output of supplier’s staff against formal contract and Service Level Agreement (SLA’s) taking relevant/corrective action to resolve any delivery inefficiencies. Maintenance of staff discipline Training plans approved. Code of conduct upheld. Improvement plans in place. Security Management: Ensure compliance with client and CBRE Excellerate security standards. Monitor security systems and procedures. Manage financial performance: Monitor contract performance against budgets. Establish ongoing budget requirement capable of supporting both client and business objectives. Develop suitable initiatives capable of ensuring client savings and business requirements. Track expenses against forecasts / budget. Identify and inform of potential expense exposure. Identify and implement potential savings. Comply with procurement standards. Effective inventory control. Maintenance Systems Manage required preventative planned maintenance for site equipment. Ensure adherence to required standards. Ensure compliance to Regulatory requirements. Health and Safety: Establish & maintain awareness of both business and client Health & Safety policies, procedures & legislation. Working knowledge of the Occupational Safety and Health Act to ensure that working practices comply with the legislation. Identify and inform to potential exposure on safety and environmental act. Manage site technical services: Supply / Control / Maintain / Manage non - production related site equipment which can include. Steam. Compressed Air. Municipal and borehole water. HVAC and Refrigeration. Site assets, building and grounds. Electrical equipment. Electricity and Generators. Handling equipment/hoists. Dock levelers. Waste water and effluent. Steam and condensate reticulation. Manage and Control 3rd Party suppliers: Catering. Cleaning. Security. Ensure 3rd Party Suppliers comply with delivery requirements. Supplier Performance measures completed. Projects: Feasibility study. Project plan (mechanical). Implementation of project plan. Track expenses against the budget. Technical support. Reporting: Operations. Finance. EHS. SLA. Required Competencies: Sound Communication Skills. PC Skills. Team Development. Coaching Skills. Strategic Orientation. Business Acumen. Planning and Organising. Performance Focused.
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