Requirements / Must Have:
- Minimum of 3 years' experience in contract management/service level agreements.
- Minimum experience should be at least 3 years in a facilities management environment.
- Relevant 3 to 4 year degree/NQF Level 5/6 in Business or Administration.
- 5-6 years' experience in industry knowledge / Financial Services Environment Experience Needed
- Communication - strong written and verbal.
Outputs (Internal Process):
- Following up with clients regularly to assess and ensure their satisfaction.
- Maintain good relationships with service providers and clients to keep customer base.
- Resolves service desk issues and improves current service desk methods to increase productivity, client service and evaluating desk efficiency.
- Coordinate Client query processes and ensure that queries are tracked, accurately resolved and used to improve client service and business processes.
- Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
- Coordinates and oversees installation, inspections, repairs, repair maintenance, and facility equipment when required.
- Respond to building emergencies as needed.
- Create progress reports that accurately reflect the progress of the dashboard.
- Provide regular reports on delivery of services against agreed service level agreements.
- Ensure team follows best practices and maintain service level agreements.
- Implement documented efficient and effective processes.
- Conduct Vendor Contract Management and reporting.
- SLA Reporting of all services.
- Facilities projects reporting including escalations, finances and budget control and closing of projects.
- Reporting on budget expenses of Office moves.
- Test and report on Contract Compliance OHS.
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