Field Service Engineer: Robotics and X-Ray - Bloem - Bloemfontein
N-Dip, National Diploma or B-Tech Degree Electrical / Electronic / Clinical / Biomedical Engineering;Minimum 3-5 years working experience as a Field Service Engineer / Clinical Engineer;Field service experience within a regulated environment such as medical / pharmaceutical industry;Experience and knowledge of operating theatre protocols and working with hospitals;Experience in servicing value added capital equipment would be advantageous (ie Imaging, Surgical Robotics, Radiotherapy, etc.)Medical background in the clinical field of imaging, surgical robotics, radiation therapy etc.Electronic experience and ability to perform software updates via engineering interfaces;Experience in the medical industry on X-ray equipment;Computer literacy and proficiency in MS Office including Excel advanced is a requirement for this position.Working within the Field Service Team, carrying out the installation, service and maintenance of the state-of-the-art surgical systems. The successful candidate will play a key role in ensuring maximum system up-time and enabling surgical teams to get the best clinical value from the surgical platform and ensuring service agreements and warranty obligations are fulfilled. This is a challenging role, where technical-, trouble shooting- and customer facing skills are combined. This role will work closely with the Business Development Manager, Business Unit Manager, Technical Manager / Branch ManagerAssessing, installation, trouble shooting, repair and scheduled maintenance of integrated surgical systems in compliance with regulations and quality standards;Ensuring preventative maintenance actions are carried out precisely and on time and ensuring that all service works are clearly and accurately documented;Performing remote log analysis using dedicated engineering tools;Maintaining service logs, internal service records and accurate configurations of the installed systems ensuring compliance with all relevant medical device regulations;Taking ownership of customer issues from identification of issue right through to resolution and maintaining great customer satisfaction;Provide technical support to end-users and internal customers including Commercial, Marketing, Professional Education and Clinical Implementation Teams;Maintain and develop the Technical Support and Service Processes;Managing spare parts inventory, from ordering to managing the reverse logistic of spare parts and calibration tools;Complete and keep detailed records ensuring all administrative tasks are performed on time;Preparing and following up on quotations;Providing accurate feedback to the Commercial, Marketing, Education and Clinical Implementation Team;Preparing product reports by collecting, analysing, and summarizing information and trends;Keeping equipment operational by following manufacturer's instructions and established procedures;Completing projects by training and guiding customers / users;Technical support to the X-ray team where required;Maint https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NjA1OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0&jid1774192&xid1108_176058
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