First / Second Line Technical Support Engineer - - Newlands

First Line Support Engineer (Azure)Please note: This position is an in the office position and candidates will be required to work from our client's offices in Newlands, Western Cape.A leading UK-based firm is seeking a dynamic and technically proficient First / Second Line Azure Support Engineer to join their dedicated IT team based in Newlands, Western Cape. The role involves providing first-line technical support to end-users through various channels such as phone, email, and BMS, ensuring timely and professional assistance. Job Types: Full-time, PermanentSalary: From R18,000.00 - R20, 000.00Duties & ResponsibilitiesResponsibilities:- Diagnose and resolve hardware and software issues involving desktops, laptops, printers, mobile devices, and other IT equipment.- Maintain and configure desktop operating systems, software applications, and peripheral devices, including updates and patches.- Record, track, and document problem-solving processes, including all actions taken and resolutions.- Utilize diagnostic utilities and best practices for troubleshooting, and maintain technical support documentation.- Collaborate with second and third-line support teams for complex issue resolution.- Ensure adherence to escalation protocols and SLA guidelines.- Provide quality remote support to clients and engage in post-resolution follow-ups.- Attend daily strategy meetings with the Help Desk Manager.Desired Experience & QualificationRequirements:Experience: Kaseya and other monitoring platforms: 2 years (Required)Azure: 2 years (Required) Ability to Commute: Newlands, Western Cape (Required) - Proficiency in troubleshooting Windows Desktop, Server, Microsoft Office, and various business applications.- Experience with Kaseya and other monitoring platforms.- Ability to provide basic training and guidance to end-users on IT-related topics.- Commitment to company policies and best practices, including accurate time tracking. Interested?The position offers an excellent opportunity to work in a fast-paced environment, ensuring customer satisfaction and effective problem resolution. If you are a committed IT professional with a passion for technology and customer service, we invite you to apply for this exciting opportunity. Apply Now

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First / Second Line Technical Support Engineer - Newlands

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