FLOOR SHIFT SUPERVISOR - GUGULETHU - - South Africa

Job description

This is a summary of what the job involves to help you decide if you are a good fit.

We are looking for a Supervisor to join our team! As a Supervisor, you'll ensure customer satisfaction, meet sales targets, and optimise stock levels. You'll play a key role in maintaining a clean and organized environment, manage staff effectively, and communicate well with both the team and management. Your responsibilities will contribute to a positive customer experience and the overall success of our business.

Performance Indicators

Track customer feedback and sales performance.
Meet budget and target goals consistently.
Maintain correct stock levels, minimizing wastage.
Ensure cleanliness, discipline, and high staff attendance rates.
Provide valuable information to HR and management.
Keep administrative tasks 100% up-to-date.

What you'll do

This is a list of tasks that you will be responsible for doing on your days at work.

Ensure excellent customer service by always prioritising customer needs with a positive attitude, making them feel valued
Handle customer questions and concerns quickly and effectively
Use customer feedback to improve our services and products
Ensure that all staff members provide excellent customer service
Develop and implement strategies to meet sales and profit goals
Manage expenses and control shrinkage and wastage within budget limits
Meet departmental budgets and targets consistently
Determine and maintain ideal stock levels for each product category
Monitor ordering records, implement delivery improvements, and conduct regular stock checks
Achieve correct stock levels, minimising wastage
Conduct spot checks to ensure accurate pricing
Adjust prices based on market surveys and maintain tidy pricing at all points of sale
Ensure neat displays, clean premises, and compliance with health and safety regulations
Maintain cleanliness in all areas of the department
Assist in hiring and training floor staff
Efficiently schedule staff, address performance issues, and maintain discipline
Manage staff attendance, ensuring high rates
Effectively communicate with HR and management on productivity, staffing, and training
Keep staff informed of changes to rules, regulations, policies, and procedures
Handle all administrative tasks promptly and stay up-to-date
Address additional tasks assigned by management