Food & Beverage Lead - Cape Town City Centre
We are on the hunt for a talented Food &Beverage lead to step in and step up. Your role will be to lead and control all F&B operations and ensuring smooth and efficient operations in the department to the standards laid down by Dream Hotels & Resorts. Key Responsibilities: 1. F & B Operations Ensure that waiters are always correctly and smartly dressed, that they offer professional and courteous service to their customers. Ensure that restaurants and cloakrooms are clean and well maintained, that table appointments, including flower arrangements are impeccable. Ensure that room service staff are correctly and smartly dressed and serve their customers in a professional and friendly manner. Ensure that room service orders are executed promptly and that they comply with the required standards. Ensure that barmen are well trained, correctly, and smartly dressed and serve their customers in a professional and friendly manner. Ensure that bars and cloakrooms are clean and stocked with the stipulated requirements. Ensure the efficient running of the banqueting department and that all banqueting rooms, including cloakrooms, are clean and tidy. Ensure that an effective table reservation system is in operation. Ensure that company and statutory hygiene standards are maintained in all areas 2. Stock Management Ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis, menu costings and cash checks. Prepare proper forecast and reach desired revenues for all beverage outlets on-board. Ensure that consumable and non-consumable goods are ordered, correctly stored and issued to the various departments. To ensure that procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file. Maintaining effective cost control in all areas of the F&B department. Responsible for the final delivery of all F&B products in accordance with company´s standards. Ensure that the monthly stock takes are conducted. To prepare and submit on the required format all information necessary for budgeting purposes, timeously and accurately. To monitor trends within the industry and make suggestions how these could be implemented as improvements in the catering operation. 3. Management Participate in the daily preparation of mealtimes scheduled of all F&B areas. Check duty rosters in allocated areas, ensure coverage and monitor timekeeping and absenteeism. To circulate regularly throughout all F&B areas, maintaining a high profile with guests and staff. Effectively conclude face to face meetings with all staff that are under your management. Approve all F&B requisitions so as to ensure that they are prepared properly and placed in a proper and timely manner in compliance with company´s instructions. Responsible for the overall implements, consumptions of all F&B policies and procedures pertain to employees, work manuals, sanitation requirements, consumptions, costs, qualities and menus. Deal with complaint escalated promptly and calm down irate customers. Design exceptional menus, purchase goods and continuously make necessary improvements. Ensures tightest control over Food & Beverage security. To be familiar with all Health and Safety measures. 4. Learning & Development To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion. To identify areas for development and training needs and ensuring that this training is affected. To carry out or ensure that regular On-the-Job training is taking place to agreed standards. To ensure that staff under your control are trained in Health and Safety measures. 5. Customer Service Ensure the quality of services in accordance with the company standard. Identify customers’ needs and respond proactively to all of their concerns. Actively listen and resolve guests’ complaints. Must have: 3 years' experience Management level Proven food and beverage management experience Matric certificate Preferably tertiary qualification Proficiency in MS Office - Word, Ecel & Outlook, Restaurant management software, POS Certification in lifeguarding and knowledge of pool operations. Strong leadership, communication, and interpersonal skills. Ability to work flexible hours, including weekends and holidays. Familiarity with health and safety regulations related to pool operations. Behavioral Competencies : Customer and Personal Services Administration and Management Education and Training Personnel Public Safety and Security Time Management Problem Sensitivity
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