Jobs in Go!

Description: RESPONSIBILITIES Handle and resolve customer complaints Provide customers with product and service information Effectively deal with job stress, angry callers, and upset customers Support and provide superior service via phones, e-mails and faxes as a receiver and caller Answer calls professionally Respond to customer inquiries Enter customer information and update Process Orders accurately Identify and escalate priority issues Sell to Customers Route calls to appropriate resources Follow up customer calls where necessary Complete attendance registers Meets commitments to customers Other duties as assigned by management Requirements: Minimum Requirements: Matric Must be bilingual, with fluency in Amharic and English Fluency in Foreign Languages i.e. Somalian, Bangladesh and Pakistan will be an advantage 6 months Call Centre Experience will be an advantage Must be computer literate Attributes Be able to listen to the customer's query and respond adequately Perfect telephone etiquette Able to handle irate customers Able to multitask Apply Now

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Jobs in Go!