Fraud Specialist (GCC Africa - Remote) - Johannesburg
TransUnion
TransUnion's Job Applicant Privacy Notice What We'll Bring: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology. What You'll Bring: FCRA knowledge, Regulatory process knowledge including disputes, security freezes and general credit report knowledge Fraud prevention and investigations knowledge, fraud strategy implementation Strong written and verbal communication skills: ability to clearly articulate ideas to both technical and non-technical audiences Strong analytical, critical thinking, and creative problem solving skills (familiarly with working large data sets) Strong time management skills with the ability to prioritize and contribute to multiple assignments simultaneously Proficiency in Microsoft Office suite We'd love to see: Familiarity with Databases & Tableau Experience working in a heavily regulated contact center setting Strong project management skills with the ability to oversee and manage project to meet project deliverables. This includes delegating work, setting clear goals, and managing customer expectations Impact You'll Make: A fraud specialist who will be able to work on projects implementing new ideas, optimizing processes and working through building up an environment where fraud prevention, investigations, and strategy is managed and maintained globally. Learning internal systems (Consumer Relations Systems, etc.)and look at problems at a high level and strategically build solutions Deliver fraud insights and recommendations in an compelling presentations for internal and external customers at various levels including an executive audience Enthusiastic about understanding and maintaining fraud victim processes It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa. A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively. TransUnion Job Title Specialist I, Consumer Operations Support
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