French Speaking Channel Account Manager - Table View
NMI
NMI is seeking a French-speaking Account Manager to join our dynamic sales team. The Account Manager will be responsible for managing a portfolio of clients, serving as the primary point of contact and building strong, long-lasting relationships. The role involves understanding client needs, coordinating with internal teams to deliver solutions, and driving revenue growth through upselling and cross-selling opportunities. Responsibilities: Client Relationship Management: Build and maintain strong, trusting relationships with clients. Serve as the main point of contact for all client inquiries, requests, and issues. Conduct regular check-ins with clients to assess satisfaction and identify opportunities for improvement. Anticipate client needs and proactively offer solutions and support. Account Planning and Strategy: Develop strategic account plans outlining objectives, goals, and action steps for each client. Collaborate with internal teams (sales, marketing, product development) to align strategies and deliver value to clients. Identify growth opportunities within existing accounts and develop strategies to maximize revenue. Sales and Revenue Generation: Identify upselling and cross-selling opportunities within the account base. Work closely with the sales team to pursue new business opportunities and expand the client portfolio. Meet or exceed sales targets and revenue goals set for the assigned accounts. Problem Solving and Issue Resolution: Address client concerns and resolve issues in a timely and satisfactory manner. Escalate complex issues to the appropriate internal teams and follow up to ensure resolution. Act as an advocate for clients within the organization, championing their needs and priorities. Reporting and Documentation: Maintain accurate records of client interactions, including meetings, emails, and phone calls. Prepare regular reports on account activity, sales performance, and client satisfaction metrics. Use data and analytics to identify trends, opportunities, and areas for improvement.
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