Front Desk - Cape Town Region
FRONT DESK Key Responsibilities: Greeting Visitors: Welcome guests with a warm and professional demeanor, direct them efficiently, and notify staff of visitor arrivals to create a positive first impression. Answering Calls: Manage incoming calls, redirecting as needed, taking messages, and providing basic information to callers to ensure a smooth communication flow. Administrative Support: Assist with various clerical tasks, including photocopying, filing, data entry, and managing office supplies, contributing to the overall efficiency of daily operations. Handling Correspondence: Sort and distribute mail, emails, and packages, and handle outgoing mail as required, maintaining an organized flow of information. Maintaining Reception Area: Keep the reception area tidy and presentable, ensuring all necessary stationery and materials are stocked for a welcoming environment. Problem Resolution: Address inquiries and resolve issues promptly and professionally, escalating when necessary, to ensure a positive experience for both visitors and staff. Ad Hoc Requests: Attend to ad hoc requests from your manager or senior management, showcasing your flexibility and dedication to supporting the team. Qualifications: National Senior Certificate or equivalent. Previous experience in a similar role is preferred but not always required. Training in administrative procedures or office management is beneficial. Excellent communication and interpersonal skills. Proficiency in using office equipment (e.g., phone systems, printers). Organizational and multitasking abilities. Attention to detail and accuracy in administrative tasks. Customer service orientation. Knowledge of basic computer applications. Ability to handle stressful situations with calmness and professionalism.
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