Front Office Associate - Pretoria
HotelJobs.co.za
We are seeking a Front Office Associate / Receptionist for our Hotel in Pretoria Main duties and responsibilities: Adhere to check in and check out procedures Regular updating of guest lists and forward to departments Reporting of faults using the maintenance log Close liaison with Housekeeping on check-outs Be familiar with the Hotel's Rates Policy and Front Office Procedures and Policies including emergency Procedures and Minimum Guest Service Standards Ensure that all charges are correctly entered onto the guest's folio Adhere to credit control procedures Ensure that all dockets and correspondence pertaining to guest ledger accounts are attached to the guest folio before being sent to the Accounts Department Ensure that float, cash and credit takings for shift are balanced and cashier reports are completed Assisting guests when necessary Ensure that wake-up calls are accurately recorded and executed correctly Maintain a professional attitude when dealing with guests and staff members Minimum qualifications and experience: Grade 12 (matric) Previous reception experience in a hospitality environment
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