Key Responsibilities:

Data capture of client information and population of forms
FICA verification, KYC requirements, risk rating and screening
Account confirmation letters
Ensuring all company onboarding supporting documents and requirements acquired at outset
Ongoing maintenance of client files, specifically corporate
Understanding nature of client transactions
Addressing basic queries regarding exchange control requirements
Preparing documents for SARS AIT applications
Preparing documents for SARB approvals
Understanding company payment types - imports, advance payments, exports, service payments and receipts, consulting services
Acquiring international trade payment supporting documents customs and clearing documents
Understanding AML with regards to transactions
Providing client statements and balances
Client transaction history and allowance balances
Branch client lists, management and files
Maintaining good relationship with service providers and teams to ensure best client outcome
Co-branding marketing documentation for partners
Assisting the manager in quoting and trading on as needed basis, both telephonically and system generated
Assisting with BOP form generation (manual and system generated)
Inward and outward payment submission to service provider and follow up
Setting up new static beneficiaries for payments
ZAR (from 25) transfers form population and submission for signature

Skills and Experience:

Administrative experience
Client service excellence
FICA knowledge
Experience with transactional banking, banking operations, payments and settlements.
High performance and high response time
Attention to detail and accuracy
Numerical ability and logic
Works well within deadlines and timeous submission to meet deadlines
Positive approach to being available
Excellent operational efficiency
Working with and adapting to technological changes
Resolving customer queries and escalation
Handling of customer complaints and escalation
Personal accountability
High work ethic
Use of the FX Link workflow platform for all operations (Training will be given)
Be willing to upskill and have training when required to grow in the role Teamwork
POPI, Compliance and AML awareness