General Sales Manager Market related - Pietermaritzburg
Massmart Holdings Limited
Summary: General Sales Manager to lead store Sales, Marketing and Fulfilment Staff to achieve volume and customer margin targets by developing sound sales tactical plan, collaborate with all other functions on store level to optimise route to market and continue to drive reduction in operating cost, by still ensuring customer service excellence to trade. Plan and Resource to achieve growth targets in sales area Analyse commercial business, route optimisation and customer service to drive sales and achieve targets at set margin levels Identify new growth opportunities and areas for improvement. In depth SAP analysis to identify growing areas, potential groups high priority areas Develop specific program for high Customer Margin Business Groups and tactically adapt to increase volume and customers margin Design and execute effecective commercial sales programs and action plans to fully implement the potential reports available Master data integrity continually maintained to ensure accurate planning and monitoring of KPIs Source and relevant business information Analyse and inteprete sales and market information to ensure volume/profit growth Actively analyse market trends and sales environment to source for sales/proft opportunities Develop recruitment strategy for relevant market/geographical area Identify key focus areas that will drive profitability Manage and track KPI's relevant to above Execute general sales plan Sales regions analysed per channel to identify sources of volume/profit and to allocate time and resources effectively, with focus on specific sales areas Implement and execute plan as per timelines and all agreed level of profit margins Plan communicated to all partners at store level and ensure that commercial targets included in each department KPI's for the year Develop new market oppotunities and better service levels to current markets by understanding the customer needs/demands, competitor behavior and key deliverables for customer satisfaction Develop specific program for high customer Margin Business Groups and tactically adapt to increase volume and customer margins Develop and drive best basket solution to high Customer Margin Business Groups to satisfy customer needs Build capacity through coaching and collaboration Coach and collaborate with other departments functions (stakeholders) Weekly trade visit to monitor planned calls, General Sales discussions and other customer related isses Identify skills gaps per individual and for team and address with tactical plans to close gaps Review and improve performance Evaluate performance against key performance indicators Quarterly results prepared monthly and explained to stakeholders (sales, customer recruitment, customer margin %, route optimisation, delivery recoveries, CSI projects, retail feet, etc) Understanding of Makro KPI's and alignment where appropriate Conduct regular performance discussions with direct reports Fulfilment Operations, Optimisation & Customer Service Manage Fulfilment operations, productivity and all resources to effectively fulfil customer demand Continue to improve and monitor productivity through systematic reporting (Picking, Packing, Loading and Delivery efficiencies) Manage and continues to strive to improve on customer-centric "on-time, in full" Manage cost-centric efficiency and global digital fulfilment Manage cost of picking, packaging and delivery within the store Ensure alignment with National Sales teams and the store Customer Relationship Officer's/ Business Development Market - related
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