German-speaking Airline Customer Support Represent - South Africa
Language: German Candidates spec: South African Citizens / Permanent Resident holders only. Applicant MUST have excellent German written skills. Contract Type: Permanent Effective Start Date: 01 December 2021 Training Duration: 4 weeks Training Type: Remotely / Virtually Position Type: Home – based Additional Requirements: All Applicants are required to have a stable Internet Connection preferably Fibre Connections. Successful applicants are liable for the own internet cost. Shifts: Mondays – Sundays (06h00 – 22h00) with rotational weekend work Your Role as CSSR Work for a prestigious airline brand on various work streamsAssistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languagesWork on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels dailyFully paid product and systems training providedDaily interactions with international passengers with queries and complimentsRequired to meet specific key performance indicators and meet expected client service levelsDemanding and time-sensitive call centre environmentExperience our multi-cultural work environment with colleagues from all over the world Requirements: Native level fluency in German language: Verbal & Written skills essential (Advanced/Fluency level)Permanent residence permit or South African ID holders onlyFlexibility to work shifts. Weekends may apply.Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred.Excellent Computer literacy & technical skillsKnowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficial.Own transportNo criminal record. Will be required to complete biometrics at Mindpearl offices https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81MzQwNTk4MTM/c291cmNlPWd1bXRyZWU&jid374691&xid534059813
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