Grade A Controller (Umhlanga) (North) - Umhlanga Rocks
Purpose of the Job:
The Grade A CCTV Controller will report to the Compliance Officer. The primary responsibility of the Grade A CCTV Controller is to ensure an efficient operation of the Control Room.
KEY RESPONSIBILITIES:
Enforce the Companys Code of Conduct
Ensure that the Control Room is fully operational and efficient
Handle and resolve Staff and Client Complaints
Carry out duties and tasks as per the Site Job Description
Ensure that the primary function of the Control Room is always upheld
Must be able to multi-task from CCTV monitoring position to answering telephone calls in the Control Room and
issuing access reference numbers
Access Control Procedures to be followed
MINIMUM REQUIREMENTS:
PSIRA Grade A Registered
Matric Certified
Solid Computer Proficiency
3 to 5 years of experience in the Security Industry
3 to 5 years of Control Room/CCTV Experience/ Call centre experience
SAMAE (Surveillance and Monitoring will be advantageous)
PAW (Personality and Work Integrity Profiling)
SASSETA ("Writing Reports and take statement" will be advantageous)
ISASA / Craig Donald Training will be advantageous
NKP Training will be advantageous
First Aid, Fire Fighting, Health and Safety REP training will be advantageous
Estate Security background will be advantageous
Electronic Equipment experience will be advantageous
Knowledge of the Security Industry regulations including Operational and Client requirements
COMPETENCIES:
Attention to detail
Ability to generate reports
Excellent reporting skills
Excellent verbal and written communication Skills
Excellent telephone etiquette Skills
Ability to effectively deal with Employees, Clients and Public
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