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The Hyatt team is currently looking for an individual to join our dynamic sales and marketing team, based right here in Cape Town, South Africa, You will be responsible for ensuring that group events within the hotels meet the hotels level of quality standards. You will be in charge of preparing quotes, making follow-up calls with prospective clients and holding meetings with clients who are interested in hosting an event. Key responsibilities include but are not limited to: Inspire guests with an attitude of personal attention to their requests, A commitment to a sense of urgency, immediacy and total responsiveness. Anticipate guest needs and address them in a refreshing manner. Demonstrate commitment to uncompromising standards of excellence. Approach each guest in a confident and welcoming manner. Work as a team with all other Departments in their endeavor to delight the guest. Demonstrate a willingness to "go the extra mile" to exceed guest expectations. Dissatisfied guests are acknowledged immediately and attended to without delay. The guest is assured that the complaint will receive immediate attention and such complaints are resolved within the individual's ability or are referred to the appropriate person. Complains are followed up where appropriate to ensure satisfactory actions are taken. To understand the basic business imperative and operational standards regarding the establishment To adhere to agreed systems and procedures. Represent the establishment in a positive manner at all times. To complete all given tasks in a timely manner and to adhere to operational hours as needed. Proactive Sales Role Identify, solicit, and develop existing and new accounts. Develop and monitor actions plans for designated accounts in order to meet departmental goals. Act as a liaison between the Company and the client and serve as the spokesperson, on behalf of the Company. To ensure delivery of best support and customer service to clients. To plan, organize and host client events and internal clients/hotel sales calls. To identify and profile new market opportunities. To use approved presentation materials and procedures to ensure brand consistency. To create an outstanding brand image in every interaction with clients. To maintain a high level of product and service awareness in order to explain and sell services and facilities to client effectively and confidently. To set high performance standards and to pursue aggressive goals. To strive for constant improvements and to take responsibility for achieving business results. Maintaining rate integrity and maximizing yield opportunities in cooperation with revenue management Event Management (pre-event role): Meet with the client to ensure that all aspects of the event or group are discussed to ensure that the operational teams are fully aware of the client's requirements and expectations. Manage clients to ensure that the client is aware of timelines with regards to menu decisions, deposit schedules, room attrition dates etc. Drafting of Group Resume and or Function Sheets showing every aspect of the booking from arrival to departure and distributing this to the Operational Department giving them sufficient time to prepare. Conduct pre-con meetings before group arrival ensuring all required department HOD's are present and that they are aware of their department's individual responsibilities. Ensure your client received a pro forma invoice and that deposit payments are paid on due dates. Preparing a detailed handover document in the form of a resume and function sheet, Event Management (onsite role) Meeting & greeting of client for Groups and Events and introducing them to Banqueting Manager and relevant departments. Check in with the client through the group stay/event to ensure that they are happy with the hotel's delivery of their requirements. Communicate all areas of concern as received from the client to relevant department heads. Attend Morning Meetings when required in order to run through forthcoming groups/event. To be fully conversant with all health and safety, fire and emergency procedure. Ensure all accounts are finalized relating to groups and vents with no outstanding payments on group bills before departure. Qualifications University degree or diploma in Hospitality or Tourism management. Minimum of 3 years of experience in Leisure sales in hotel industry is required. Strong written and verbal communication skills. Ability to keep a positive attitude in an extremely fast-paced and demanding work environment. Previous experience, familiar with hotel environment. Excellent organizational skill. Self-motivated and ability to work unsupervised using own initiative. Computer literate including relevant software and experience in using a PMS system. Excellent organizational, planning, prioritizing and time-management skills environment, work efficiently, accurately and quickly in a fast-paced environment. Excellent interpersonal and customer skills. Persuasive selling style to communicate the company's services & facilities, policies and terms and conditions. Apply Now

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